BLING JEWELLRY TRADING (“we”, “our”, “us”) aims to provide quality products and customer satisfaction. Please review our return policy carefully.
1. Eligibility for Returns
- Returns are accepted only for products that are defective, damaged during shipping, or not as described.
- Return requests must be made within 7 days from the date you receive the product.
- Items must be returned in their original condition, unused, and with all original packaging and tags.
2. Non-Returnable Items
- Customized or personalized items cannot be returned unless there is a defect.
- Items damaged due to misuse, negligence, or normal wear and tear are not eligible for return.
3. Return Process
- To initiate a return, please contact us at blingjewellery4806@gmail.com or call 011-62174806 with your order details and reason for return.
- We will provide instructions on how and where to send your returned item.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Inspection and Refund
- Once we receive your returned item, we will inspect it to verify the condition.
- If the return is approved, we will process your refund according to our Refund Policy.
- If the return is rejected, we will inform you with reasons.
5. Exchanges
- We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order.